luxury accommodation florence

At what time can we check-in and out?
Check-In: 10:00 am
Check-Out: 12 noon.

Is the price of the room per guest or per room?
The prices are to be understood as per room.

Is breakfast included in the price and what type of breakfast is served?
A rich buffet breakfast is included in the price.

Is parking available?
Ample 24-hour parking is provided by the hotel.

How many floors are there and is there an elevator?
The villa has 2 floors and an elevator.

Are there TVs in the rooms? Are there international channels (satellite TV)?
Yes, each room has a TV with international channels.

Does each room have a telephone that can dial directly outside?
Yes, all rooms have direct telephone lines.

Does each room have an Internet connection?
Yes.

Is there air conditioning in the rooms?
Each room has its own AC controls, which is included in the price.

Are rooms for the disabled available?
Yes, there are 2 rooms available for the disabled.

Which languages are spoken at the main desk?
English, French, some Spanish and German.

What are the places of major interest near the Hotel?
The Certosa Monastery, San Gimignano, Siena, the hills of Chianti.

Where is the central railway station and how far is it from the hotel?
The Santa Maria Novella Railway Station is 7 km from the hotel.

What is the nearest airport?
Peretola airport is the closest.

Do you have a shuttle service to and from the airport?
We offer a free hotel shuttle service to and from the airport.

What is the nearest bus stop?
There is a bus stop for bus no. 37 at the exit of the hotel.

Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath, etc.)?
No, but our staff will be happy to provide information on the nearby fitness centers.

Are pets welcome?
Yes, small animals are allowed.

Is there a restaurant on the property?
Yes, there are two restaurants.

Does the hotel accept credit cards?
Yes, the hotel accepts all major credit cards.

What is your cancellation policy?
Prior notice of 48 hours is required for cancellations. Failure to cancel or no-show will result in the amount for one night being charged. All personal data will be required for third-party reservations. CONFIRMATION FOR A RESERVATION CANNOT BE MADE FOR VISA OR CONSULATE PURPOSES.

Is it possible to purchase tickets to museums and events through the Hotel?
Yes, our Concierge will be happy to provide help regarding tickets or other requests.

Do you offer laundry services?
We offer same day laundry services, holidays and weekends excluded.

Can you help with a rental car?
There are several car rental agencies in the area and our Concierge will be happy to help you choose one.